TERMS & CONDITIONS
These terms and conditions will apply to all transactions on our website. You should read through them carefully before placing your order.
All our products are handmade and may be subject to natural variation in size and colour.
When you place an order, we will require your name, and e-mail address. Without this information we will not be able to process your request or notify you of acceptance of your order.
A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information, please send an email to:
We will obtain authorisation on your card before your order can be accepted. Once authorised we will send an order confirmation to the e-mail address you have supplied to us. You will be notified if there are any delays. If there are any problems with your order or if your item(s) is out of stock, you will be contacted by one of our customer services representatives either by email or by phone. We reserve the right to cancel your order if there is reason to until the point of dispatch. If this occurs, we will notify you and refund your order in full.
You are entitled to cancel this contract provided you contact us within 14 days of receiving your purchases and we will send you a Returns form. You then have a further 14 days to send the goods back to us. Provided the items are returned in their original condition and sent back in suitable packaging, we will give you a refund for the cost of the item including a standard delivery charge.
If you wish to exchange your item, you can then place a new order for the item you wish to exchange your original order for.
If you wish to exercise your right to cancel this contract prior to order despatch, please contact our customer services department on 00 44 (0)1437 729070 or by e-mail: firstname.lastname@example.org. If your order has already been despatched please follow the procedure set out in the Returns section.
Pricing and payment
Payment for all orders is in pounds sterling and at point of sale (not at the point of despatch) and inclusive of VAT. These converted prices are for guidance only and the amount you are charged by your card issuer / PayPal will differ. Many credit / debit card issuers now charge a conversion fee for transactions in currencies other than one one assigned to your card.
The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is your own. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this site at any time and/or remove or edit any materials or content on this site. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this site whether or not that product has been sold.
The price you pay is the price displayed on our website at the time we receive your order, and will be clearly stated on your order confirmation, with the following exception. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled, and will give you a full refund.
Online orders must be paid for by credit/debit card. We accept Visa, Delta card, and MasterCard. Other methods of payment are available and these include PayPal and direct bank transfer. All goods will remain the property of The Peepal Tree Limited until paid for in full. We do not accept cheques.
Gift Vouchers or Coupon Codes
• Gift vouchers are valid for one year only.
• Our gift vouchers can be used online or in our shop in St.Davids.
UK Delivery: We aim to despatch most orders within 3 working days.
International Orders: Orders for European destinations usually take 5-10 days to arrive. Orders for US / Canadian / NZ / Australian and other worldwide destinations can take 5-20 working days to arrive. There may be additional charges for delivery to some remote areas / regions in some countries.
These timeframes are those recommended by Royal Mail and other Courier companies that we use and based on normal weather and operational conditions. In exceptional and unforeseen circumstances there could be delays that result in an order arriving the predicted delivery date.
Orders from outside the EU /EEA
Orders placed from outside the EU/ EEA may be subject to taxes and duty on arrival at the destination country. The price quoted on our site does not include these charges. The Peepal Tree does not control import duty charges nor are we liable to pay any of these charges. Please check if these apply before ordering.
Security and credit card clearing
All card payments made on our web site are protected by a secure connection provided by Barclays Bank.
These details are transferred to the processing bank where they are authorised. Neither we nor anybody else see the details and they are not held in clear text on any web site. We do not receive your credit card details, therefore we are unable to add items to an order once it is placed.
Refunds, returns and exchanges - please see the Returns section of the website for our full Returns Policy